 |
Our technical support page is in the form of a FAQ (Frequently Asked Questions).
It is maintained and constantly updated by our customer support department.
If you don't see your question here, please let us know
by
email (support@worldflash.com)
and we'll contact you as soon as possible.
|
Frequently Asked Questions about WorldFlash®
Gold:
|
The window seems to be stuck with 4 vertically stacked tickers--
how do I get back to the 2-pane display? |
Try dragging the toolbar to the top or bottom of your screen. Certain
WorldFlash display features are only available when the toolbar is "docked".
|
|
I lost/misplaced my registration number. How do I get it back? |
Just
drop us a line and we'll be happy to email you the replacement code. If
for any reason you're still getting "upgrade" messages, make sure your reg. code/email address
was correctly entered by choosing "About WorldFlash..." and confirming that it
says Registered Version. (Click here for more info)
If you know your DigiBuy "order number", example:RE123456789, you can use the
DigiBuy Automated Order Search page to find your registration code.
|
|
How does WorldFlash know to get my Sports Scores from my portal page?
|
When you login to your My.Yahoo or My.Excite portal page using Internet
Explorer, a cookie is placed on your computer so that you don't have to login
every time you visit that home page. When WorldFlash requests that page,
it uses Internet Explorer's underlying Internet access method, so it can
retrieve and parse out your league/team choices from your personalized data.
Because of this, you do need to login to the portal page(s) of
your choice using Internet Explorer, with Cookies enabled, and
"Remember my ID on this computer" checkbox selected, in order to ensure
that your sports scores will be displayed in the scrolling ticker.
|
|
I've just purchased WorldFlash GOLD and I need a printed invoice. |
No problem, just drop us a line at
support@worldflash.com within 30 days of your purchase
and we'll send out a printable invoice for your transaction via email.
Or, you can use the
DigiBuy Automated Order Search page.
|
|
I use the Internet at work. Is it "OK" to run WorldFlash on my computer? |
WorldFlash is currently in use at most of the Fortune 500 as well as
thousands of other international companies. It's up to your
company's network policies as to what software can be installed and run on your
computer at work. However, we've never had a single report of any
problem caused by running WorldFlash on a corporate Internet network connection.
|
|
For some reason the ticker keeps appearing at the TOP of my screen! |
This is most likely due to unwanted "spyware" or other persistent virus
software that may have been unwittingly installed on your PC.
This is not particularly
related to WorldFlash, but it does affect the starting position of the
WorldFlash toolbar.
To remove the offending spyware, we recommend both
Spybot
S&D (free) and Webroot.com SpySweeper (inexpensive).
|
|
Do I have to see the stock and weather/sports tickers? |
In the current version, you can turn off the stock quotes or
weather forecasts, and just see news headlines in those
scrolling tickers. Choose "Customize WorldFlash" from the
program menu to disable or enable information feeds.
|
|
I'm a Webmaster... is there any way to attach WorldFlash to my web page? |
Sorry, you need a different kind of software, we
recommend the excellent 7:AM News Ticker,
www.7am.com. If you simply
need a syndicated headline feed for your home page, try
Moreover. Think
about it... why not just recommend WorldFlash to your viewers and earn
a 15% cash commission on your affiliate sales? Contact
support for more info.
|
|
How do I shut off email checking altogether? |
Use the Preferences... dialog box, News n' Mail page, under "Check
for incoming email every:" box, use the arrow to choose "(never)".
|
|
All I see (even after several minutes) is "Updating information"? |
Make sure you can access the Internet using Internet Explorer 4.0
or higher. You don't need to use IE as your default browser, it just needs
to be successfully configured. This is sometimes related to the
existence of a "proxy server" style TCP/IP connection (see below).
AOL users: you may need to click the "Go to the Web"
button on your AOL client program.
|
|
Do you support Proxy/Firewall based Internet connections? |
Yes, they're supported through the Windows 95/NT Internet Control Panel
settings. I.e. if you use a Proxy/Firewall server it must be properly
set up in the Control Panel/Internet Settings--Connection (Proxy Server).
Consult your Microsoft documentation for information on setting up
Win95/NT with a Proxy/Firewall server. You may need to obtain
your "Proxy Name" and "Proxy Password" and enter them in the
WorldFlash program. From the WorldFlash popup menu, choose
"Customize WorldFlash", then click Options, and fill out the
"Proxy Authentication" section.
|
|
Is there some way to add my own headlines to the scrolling news? |
Check out the "Intranet Developer's Kit", which is a sample "C"
program that lets you build a special DLL that accesses the internal
data structures of WorldFlash. You can add your own headlines, or any
other information, and set the refresh rate, etc. For information on
more sophisticated solutions, see the
Corporate Solutions page.
|
I'm an Internet Content Publisher.
How do we get on the list of available news headline services,
thus reaching all of the current and future WorldFlash viewers? |
The best way is to
send mail
describing your service (including the Web URL
where it is located) to WorldFlash Software. Only publicly
accessible, daily-update on-line news databases that use DHTML need
apply.
|
|
Is there a Linux (GNOME, KDE) version? How about a Mac version? |
Many people have requested a Linux and a Mac version of WorldFlash.
Thanks for the response, however at this time we're only supporting
Win95/98/NT/2k/ME/XP. When there is more to report on the progress
of the ported programs, it'll be announced at this web site.
|
|
How do I get rid of the "Toolbar Technology by WorldFlash" headline? |
Simply register your copy of
WorldFlash Gold and you won't have to see that message again. You
may be covered under your company's "umbrella" license, ask your
MIS manager or help desk person for the registration code.
|
|
How often do the stock prices update? |
This depends on how many stock symbols you've requested. WorldFlash
updates a "basket" of 8 stock quotes every 90 seconds, and these quotes
are already delayed 20 minutes at the Web server, so quotes you see on
WorldFlash might be as much as 25 minutes delayed. You should always
check a stock price with a broker before placing a trade.
|
|
I don't seem to be getting any weather forecasts for my weather cities? |
WorldFlash updates 1 weather city every (approx.) 90 seconds, and it
updates the weather forecast after it gets the quotes and headlines,
so it can take a while for the weather forecasts to start coming in.
If you run WorldFlash for a long time (say more than 10 minutes) and
still no weather, there may be a problem at the default weather server,
Yahoo Weather Server.
|
 |
home :
install :
news sources :
corporate solutions :
technical support
order :
privacy :
help :
company :
legal :
email us!
|
| © WorldFlash Software, Inc. 1998-2005
|